What should I do when a station or watch is lost, damaged, or not working properly?

1. Please contact us immediately so that we can troubleshoot or send a replacement to you.
2. When you receive a replacement device, you will need to install it as you did during the initial installation. 
3. When possible, return the old device to us after you receive and install the replacement device. A prepaid envelope will be sent to you for returning the old device.