About Renewing Password from the Sign In page (Forgot Password).
Here is a quick way to change update it.
Step 1: While in the App tap the menu icon on the top right
Step 2: Tap "Sign Out" on the bottom of the screen, select "This Device"
Step 3: Tap "Sign In"
Step 4: Tap "I Forgot"
Step 5: Tap "Email Request," after ensuring the correct email is assigned
Step 6: You will get an email to reset your password, it's good for 1-hour
Step 7: After you click on the "Reset your Password" link, go ahead and choose a strong password. Keep it secret and don't share it with anyone. You will get another email confirming that you've changed the password.
Note: If you are experiencing issues with iOS, Apple made some changes to this functionality with iOS 9. When opening the MyPlace Renew Password email on an iOS 9 iPhone, iPad or iPod please use the following method: Tap and hold the link and select "Open in Safari" in the drop down menu.
You can retrieve the email from a mobile device or from a computer browser. Computer browsers are the easiest to use since mobile devices may direct you in a less than optimal path. https://app.presencepro.com
When opening the Presence Renew Password email on an iOS 9 iPhone, iPad or iPod, please use the following method:
Tap and hold the link and select "Open in Safari" in the drop down menu.
An alternative is to use a computer: Using your preferred browser go to:
https://app.presencepro.com/signin.html ( Use link for Forgot Password).
You will receive an email that will let your reset/renew your password.